My new Ghanaian friend, Ernest Boateng-Okrah, and I are talking about how to use our operational data in Minitab---a software "stat pack". The use of this software tool can help show where to focus our efforts and if these efforts are improving the processes. Most of my time is spent on site supporting the teams in ways such as this and the great thing is that not only is it measurable in the results but personally rewarding as well :)
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